Custom private tours Terms & cancellation policy:

Although we make every effort to accommodate the needs of our guests, our trip dates and capacities are limited by logistics and the agencies that manage our activities.  Our cancellation policy is intended to reflect the fact that when we accept your reservation, we have not only made logistical commitments, but have turned others away from booking the space on that trip. When a reservation is made and confirmed with a deposit or full payment, it becomes an assured/guaranteed reservation. At which point New Mexico Wine Tours is committing to hold that date for you by removing it from the market.  If you decide to cancel your reservation, it may not be possible for us to re-book that space (or spaces), resulting in a very real loss in opportunity, capacity and time; especially in the case of cancellations that occur close to the reserved trip date.

With this is mind, we must firmly adhere to the following policy:

Please read these terms and conditions carefully.

These general conditions of contract govern the contractual relationship between you, travelers, and New Mexico Wine Tours

in respect of all guided tours organized by New Mexico Wine Tours LLC

A contract is concluded once New Mexico Wine Tours has accepted a booking you have made in writing

(via the internet or e-mail) or by phone with a deposit.

By submitting your payment to join New Mexico Wine Tours (NMWT), you are agreeing to comply with the following Terms and Conditions in their entirety.

We understand that in certain circumstances, your wine tour will need to be cancelled or postponed.

As transportation, food and all other elements of your trip need to be coordinated well ahead of time, and do to the high popularity of our tours we must utilize the following cancellation policy.

All Reservations require a minimum deposit of two hundred dollars ($200) towards the total tour cost to secure the tour.

Deposit will be made by credit or debit cards at the time of booking.

Tours, whether booked online or by phone that are cancelled with advance notice of  60 (sixty) full calendar days or more before the tour date will receive a full refund, including your deposit. 

Cancellations made with in the 30 (thirty) days prior to your tour date will receive NO REFUND.

If the total amount of the tour was divided  between all guest and some members of the tour failed to pay their portion of the tour,

the balance due will be charged to the original credit card holder that the deposit was made or will be divided and charged to all guest that did book their portion of the tour. Bottom line here, the total of the tour needs to be paid in full 30 days prior to your tour date.

Sorry but no exceptions.

No refunds or trip credits will be given for “no-show” or late-arriving guests that miss the trip departure.

No refunds or trip credits will be given for bookings with the wrong date given by the person booking the tour, either on line or by phone.

All tours when booked are automatically sent a confirmation email at the time of booking, in which you have the chance to reconfirm that the date you picked is the correct date for your tour.  If you (traveler) by chance booked the wrong date we might not be able to switch you to a different date due to availability in which there will be absolutely NO REFUND.

This policy also includes all bookings using a GIFT voucher.

 

We regret that exceptions cannot be made for personal emergencies or illness.

We cannot be responsible for other expenses surrounding your trip to and from your reserved activity with New Mexico Wine Tours.

For this reason, we urge our guests to purchase trip cancellation insurance.

You may reschedule your trip date, depending on availability, as long as the change occurs more than 30 days prior to the originally booked trip date. There will be a $35 charge for any rescheduling. A change that occurs 30 days or less prior to the original trip date booked is treated as a cancellation and the above cancellation fees apply.

Cancellation fees, trip credits, and refunds are calculated only on actual money amounts paid to New Mexico Wine Tours toward the canceled trip space. Any refunds issued are done so in the same method that the client payment was originally submitted to New Mexico Wine Tours. Persons may be substituted within a reservation without penalty.

Please do not put us on the spot or embarrassing your self in requesting a refund when you have not honored our cancellation policy. 

Terms:

New Mexico Wine Tours LLC  or the transportation company used for your tour will not be liable in the event of a mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.

The client assumes full financial liability for any damage to any of tour vehicle caused during the duration of the tour of members of their party. A fee of $300.00 will be assessed for each seat tear or puncture.

Our sanitation fee is $250.00. Illegal drug use is prohibited by law, and will not be permitted in our vehicles.

No smoking on any of our vehicles.

Any associated fines will be paid for by the client. Our drivers have the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). 

New Mexico Wine Tours will not be responsible for delays of trips caused by unsafe road conditions in inclement weather (e.g. unplowed or unsalted roads, accidents, etc.).

Vehicles cannot be loaded beyond seating capacity.

Tours do not include the cost entrance fees to parks, tasting fees lunch at a restaurant or alcoholic beverages not unless agreed upon in your contract. 
You must be 21 years of age to participate for wine tasting, must have valid ID with you.  
Children under the age of 17 or younger are not allowed with out an adult that is 18 or older who is a relative or legal guardian

of the minor while in the tasting rooms.  
NM Wine Tours will not refund any tour or food costs if the tour is cut short by illness, accident's, bad weather or any other reason. 
New Mexico Wine Tours LLC reserves the right to refuse transport to any person or persons who behaves in a way that is unlawful, unsafe,

disrespectful of other customers, servers & employees of all destinations and your tour guide, especially rudeness!
If such a case, you will be responsible for all costs finding a way back to what ever planet you came from!!!
NO PROFANITY is allowed in any of our wineries or attractions.
New Mexico Wine Tours LLC is not liable for loss or damage to client’s personal property.
New Mexico Wine Tours LLC is & will not not be liable in anyway for physical or emotional injury, paralysis, death, and damage to property, or third parties while on your tour or after your tour drop off.
Animals are not allowed on any of our tours, not unless arrangements were made in advance.
New Mexico Wine Tours reserves the right to cancel or deny an person to participate in any tour or guided activity based on safety issues related to medical conditions, physical limitations.
Wavers must be signed for certain attractions as in the, Rafting then Wine Tour and New Mexico Wine Tours.

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New Mexico Wine Tours LLC

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505-250-8943

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