Terms and Cancellation

Terms and Cancellation Policy

Terms & Cancellation Policy

At New Mexico Wine Tours, our cancellation policy is designed to reflect the fact that when we accept your reservation, we commit resources and logistics to that booking and turn away other potential guests. Once a reservation is confirmed and paid in full, it becomes a guaranteed booking. At that point, we reserve your space and remove it from our availability.

If you choose to cancel your reservation, it may be difficult or impossible for us to rebook the date, especially for last-minute cancellations, which results in a real financial loss for us. Therefore, we must strictly adhere to the following policy:

Please read these Terms and Conditions carefully.

These general conditions govern the contractual relationship between the participant and New Mexico Wine Tours for all guided tours organized by us. A contract is established once New Mexico Wine Tours accepts your booking in writing (via email or online) or by phone.

By submitting full payment for your tour, you agree to comply fully with the terms below:

Cancellation Policy

  • Cancellations made seven (7) or more full calendar days prior to your scheduled tour date will receive a full refund.

  • Cancellations made within seven (7) calendar days of the tour date will not receive a refund.

  • All funds paid to New Mexico Wine Tours for late cancellations are forfeited.

  • No exceptions will be made for cancellations due to personal emergencies or illness.

  • No refunds or credits will be issued for:

    • No-shows or late arrivals.

    • Incorrect dates booked by the customer (whether online or by phone).

  • A confirmation email is sent at the time of booking, giving you an opportunity to verify that the correct date was selected.

  • If an incorrect date was booked, we may not be able to accommodate changes due to limited availability. In such cases, no refund or credit will be issued.

  • This policy also applies to reservations made with gift vouchers.

  • We are not responsible for any additional travel or personal expenses related to your trip. For this reason, we strongly recommend purchasing trip cancellation insurance.

Rescheduling Policy

  • You may reschedule your tour, subject to availability, as long as the request is made more than 7 days in advance.

  • A $10 per person rescheduling fee applies.

  • Rescheduling requests made 7 days or less before the scheduled tour date are considered cancellations and will follow the cancellation policy outlined above.

  • Any refunds issued will be processed in the same form of payment used at the time of booking.

  • You may substitute a different participant under your reservation at no additional cost.

Terms & Conditions

  • New Mexico Wine Tours LLC and our transportation partners are not liable for mechanical failures during your tour. If such issues occur, we will reschedule lost time at a mutually agreed date.

  • Clients assume full financial responsibility for any damage to vehicles caused by them or their party. A fee of $300 will be charged per torn or punctured seat.

  • A $250 sanitation fee will be charged if necessary.

  • Illegal drug use is strictly prohibited in all vehicles.

  • Smoking is not permitted in any of our vehicles.

  • Clients are responsible for any fines resulting from their behavior.

  • Our drivers reserve the right to terminate a tour without refund if a client acts in a manner deemed inappropriate or unsafe.

  • We are not responsible for delays caused by inclement weather or hazardous road conditions (e.g., snow, ice, accidents).

  • Vehicles cannot be loaded beyond their seating capacity.

Tour Inclusions and Conduct

  • Tour prices do not include entrance fees, tasting fees, meals, or alcoholic beverages unless stated in your contract.

  • You must be 21 years of age with a valid ID to participate in wine tasting.

  • Minors under 17 years old are only allowed if accompanied by a legal guardian or adult relative aged 18 or older.

  • Tours cut short due to illness, weather, or accidents will not be refunded.

  • New Mexico Wine Tours LLC reserves the right to refuse service or transport to any individual displaying unsafe, unlawful, or disrespectful behavior—including rudeness toward other guests, staff, or tour guides.

  • If removed from a tour, you are responsible for arranging and paying for your own transportation.

  • Profanity is not allowed at any wineries or attractions.

  • We are not liable for the loss or damage of any personal property.

  • New Mexico Wine Tours LLC is not responsible for physical or emotional injury, property damage, or any incident that may occur during or after your tour.

  • Animals are not allowed on tours unless pre-arranged and approved.

  • We reserve the right to deny or cancel a guest’s participation due to medical or physical limitations that may pose safety concerns.

  • Some tours, such as Rafting & Wine, may require participants to sign liability waivers.

If you have any questions about these policies, please contact us before booking. We are happy to help you plan a great experience!